FAQS

FAQS
1. General questions
My question is not answered in the FAQs, what should I do?
Thank you for checking our FAQs to see if your answer is in there. If you cannot find the answer to your question, feel free to contact our support team.
You can do so by sending an email to support@pandzee.com. If it is about an order you made, please be as descriptive as possible and don't forget to include your order number.
Why is everything priced in US dollars? I am not from the USA.
Although we ship worldwide, we operate from the USA. This does not mean you cannot order if you are not from the USA. The PayPal will simply use your own currency on check out.
Can I also contact you by phone?
Currently, we run all our support digitally. We have an email address and a Fanpage on Facebook. Therefore, there is no need for us to have a phone number to run support through. Our systems are pretty streamlined and we thrive to answer your questions in a timely manner.
Can I use multiple discount codes on one order?
You can only use one discount code per order. Multiple codes are not supported on our website.
I find the pricing pretty much on the high end, why is this?
We pride ourselves on quality. We also love the fact that you will have a Limited Edition Item. Our items can only be bought in our store and nowhere else! All our items are hand made in North America, Europe or Asia depending on capacity. We print, cut and sew your order by hand. Our items are printed on demand. This means when your order comes in our creation process starts. Our goods are all design in fashion.
Unfortunately - Great quality comes with a price. Therefore, we have to price our items like we do to maintain great quality. Yes, it is pricier than normal, but you will receive an item of top-notch quality that will last way longer than any other similar item you will purchase from another store.
Other than that we work with materials that are top of the bill. We do not settle for materials that are not up to par or lose it is vibrancy when stretching. We only work with fabrics and printing techniques that we have seen ourselves. This is what it makes it a little more pricey, but worth it even more.

2. Shipping & Delivery
What should I do if I receive a faulty item in my order?
Please contact at support@pandzee.com with the order number and the incorrect item's name and photo. The team will sort out any issues with incorrect items straightaway.
I am missing a product from my order, what should I do?
We may have sent your items in separate packages so please check your emails to see if any of your items will be arriving separately. 
 
If an item is missing, please contact at support@pandzee.com with the order number and the missing item's name and number. We will get back to you within 24 hours.

3.Return and Refund
Will you refund the shipping charges on my parcel?
We will usually refund what you paid for your order but not the delivery charges (fee & tax where applicable). For more information check our Shipping and Return.
I have cancelled my order. When will my money be available again?
If you have cancelled your orders, then we will refund what you paid for your order but not the delivery charges (fee & tax where applicable) within 5 business days. 
If the funds have not been released after 7 working days then please get in touch with the support team and we'll look into it further for you.