REFUND & RETURN POLICY
ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT. FILL THE FORM BELOW TO HAVE YOUR PROBLEM REVIEWED AND SOLVED
- Requests for returns, exchanges or refunds must be made within 10 days of receiving your order.
- Please keep the shipping label in case of incidents.
- Do NOT return the order by your own before contacting us via this form below first. Do NOT use the returned address on the shipping label. It’s just for shippers belonging to shipping companies, NOT recipients.
- After receiving your response via the form below, we will review and respond to you via your email address ASAP.
REASONS WHY YOU WANT TO RETURN OR EXCHANGE YOUR ORDER?
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cipustar (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of Pandzee.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
We only replace items if they are defective, damaged or wrong measurements with our size chart.
- You will be responsible for paying for your own costs if there is any unplanned cost.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
WE DO NOT ACCEPT RETURNS OR EXCHANGES IF
- You want a refund/return because you “changed your mind”. We print on demand and therefor we cannot accept returns with that inquiry.
- You do not use the link above to have your return request reviewed and approved by our team, prior to you sending your product back.
- We do not accept the refund request for material reason.
- We do not accept exchange regards to the wrong size ordered because when you accept to pay, you have automatically accepted your chosen size. Please see our size chart carefully before placing your order because our size is based on the UK size so it’s a little bigger than the normal
- The item(s) have been worn or washed
- The item(s) have been altered in any way
- The item(s) are in any way defective from the original and salable condition, unless the condition is our fault
- The item(s) do not have the original tags on them
- The item(s) were a Final Sale item
Any further questions about our return policy?
Please send us an email at firstname.lastname@example.org and we will help you out to the best of our abilities!
NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.© 2019 Copyright Pandzee™ / All Rights Reserved.