Shipping Policy

Shipping Policy

All items are made-to-order. This means that when you place your order, we print that item just for you, one at a time for the best quality!

Due to the global impact of COVID-19 and travel restrictions recently in US, the production and delivery times have been delayed by up to 10 business days than the time frame below. We truly apologize for this inconvenience and Thank you for your understanding and sympathy with us in this situation.

Wish you and your family all the best.

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All items offered on Pandzee are made-to-order.  This means that when you place your order, we print that item/s just for you, one at a time for the best quality!

We work with different artists and manufacturers worldwide. This is the reason for the delivery times below. Keep in mind that that is also the reason we are able to offer such amazing pricing on our products.

Shipping carrier: USPS, DHL, EMS, Local Post...

Orders are processed when the payment is accepted.

SHIPPING & HANDLING

We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. 

PRODUCT

PRODUCTION TIME

(Business Days)

SHIPPING TIME

(Business Days) 

Apparel 3-5 7-10
Mug
3-5
5-9
Keychain
3-5
7-10

 Tumbler

3-5
7-10
3D Led Light
3-5
7-10
Canvas
2-4
7-10
Poster
2-4
7-10
Fleece Blanket
3-5
7-10

Other

4-7 7-10

 

ORDER TRACKING

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

If it is over your estimated arrival date, please contact us, and we can take care of this for you.


INCORRECT ADDRESS 

Make sure you provide the correct address at checkout because:

  • If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order. 
  • We are not responsible if your order gets delivered to the wrong address or returned to sender (as all of the items would be donated right after they come back to our warehouse)

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering pandzee.com and if you have any questions, please don't hesitate to contact us via: support@pandzee.com